“Digital Fuel Technologies Offers Service Level Management At
Its Finest For BSM.”
– The Forrester Wave™ report by Peter O'Neill and Evelyn Hubbert, Forrester Research

SLA Management

Service organizations that always deliver against their commitments reap recurring financial rewards. They enjoy satisfied customers that renew and expand business with them. They find many new customers that are in need of quality, dependable services from a reliable business partner.

Whether you are a commercial service provider or an internal provider of services—HR, F&A, Telco, IT, or Shared Services—a different approach is needed in order to succeed in today's competitive environment. You need to deliver on service commitments like never before. You need to continually improve services to deliver increased business impact for customers. You need to charge for services according to your commitments and provide customers with information useful for financial control. Achieving these improved business results requires answers to important questions, such as:

  • Am I meeting the SLAs business and contractual obligations?
  • Am I able to improve my services for customers?
  • Am I able to quickly find the root cause of any SLA issues?
  • Do I proactively spot and resolve issues to avert SLA breaches?

Digital Fuel created the ServiceFlow™ SLA Management application to enable service providers to deliver on any business and contractual commitments involved in their service relationships. With ServiceFlow SLA Management you will:

  • track how services are meeting your SLA commitments in real-time dashboards;
  • actively manage services through proactive alerts and escalation processes;
  • quickly find the root-cause of any service issue or failures;
  • resolve issues promptly with fix plan resolution processes;
  • visually understand how services are effecting SLA performance;
  • prioritize work based on SLA impact of any issue or failure;
  • rapidly and visually build SLAs, business metrics and KPIs;
  • collect data from business applications, monitoring systems, log files, databases, manual entries and more, and visually apply business logic to track and manage delivery to your SLA commitments, and;
  • deliver secure reports and dashboards to a wide range of people in your organization; quickly and effortlessly edit dashboards and reports, or create new ones.