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Demos, product information, white papers, webinars, and more that show how you can use Digital Fuel to design, deliver, and financially account for services in a way that is aligned with business goals.
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Tour the Digital Fuel ServiceFlow software suite to see how ServiceFlow automates ITIL processes for Service Catalog, Service Level Management, and Service Financial Management. The tour will show how ServiceFlow Web-based software applications can help you deliver better services that are aligned with business goals and objectives, and at a lower cost. View Now |
 ServiceFlow Overview Service Management for better service, aligned with business goals, at lower cost (Functional and benefit overview) Download Now |
 ServiceFlow Catalog Define, publish, promote, and manage requests for service offerings the easy way (Functional and benefit overview) Download Now |
 ServiceFlow SLM Proactively manage your business service level commitments (Functional and benefit overview) Download Now |
 ServiceFlow
Finance Cost, price, bill, charge to and control services spend and usage (Functional and benefit overview) Download Now |
ServiceFlow
Applies ITIL V3Automate ITIL v3 processes for ServiceFlow Catalog, ServiceFlow SLM, and ServiceFlow Finance Download Now |
 Business Value to Enterprises The benefits and business value enterprise internal service organizations realize from using the ServiceFlow software solution for service management. Download Now |
 Business Value to Commercial Service Providers The benefits and business value commercial service providers realize from using the ServiceFlow software solution for service management. Download Now |
 Proactive Service Management for Service ProvidersThis white paper describes how commercial service providers can proactively meet critical client demands both in each sales cycle and in service delivery, while reducing service costs. Download Now |
 Proactive Enterprise Service Management This white paper describes how enterprise internal service organizations can run IT and other shared services "as a business", serving internal customers in a proactive way. Download Now |
 The Missing Ingredient for an Effective Service CatalogIn this exclusive webinar with George Spalding, VP of Pink Elephant and one of the ITIL v3 authors, Mr. Spalding will drill into the missing ingredient in an effective service catalog to support key concepts in ITIL v3 Download Now |
 How to Manage the Evolving Web of ConvergenceSpeaker: Karl Whitelock, Analyst, Stratecast. A leading Telco analyst describes the challenges of the telecommunications industry and how Telco providers focus on meeting customer commitments. Download Now |
 After the Ink Dries: Living up to Obligations in an ITO/BPO Service AgreementSpeaker Paul Roehrig, Ph.D., Senior Analyst, Forrester Research, shares important findings regarding priorities in meeting the obligations in IT, HR, and F&A outsourcing service agreements. A Siemens customer case study follows. Download Now |
 Forrester Research & Capgemini: Putting the BSM Wave into Practice Speakers: Peter O’Neill, Principal Analyst, Forrester Research; Karl Deacon, Vice President, Capgemini. Forrester Research shares the findings from its BSM wave study regarding best practices in business service management, followed by a customer case study describing a practical BSM approach. Download Now |
 Overcoming a Key IT Service Management Issue: SLA ConnectionsSpeaker: Gilad Raz, Chief Technology Officer, Digital Fuel. This webinar provides practical advice for creating viable service level objectives as well as quickly connecting to the available data so that your organization can begin tracking how it’s doing in a proactive and automated way. Download Now |
 How to Create and Use a Service Catalog in Four StepsSpeaker: Hank Marquis, Director, ITSM Consulting, EMA. This webinar presents a four-step process you can use to quickly define, rank, and manage your IT services, so you can align with your customers, improve IT service quality, and control and reduce costs, as well as allocate resources appropriately. Download Now |
 How to Manage IT Services and Improve Customer SatisfactionSpeakers: Mike Neethling, Service Assurance Manager, Computacenter. This webinar shows how Digital Fuel enabled Computacenter to create a single system of record for customer obligations; leverage ITIL to continuously improve service performance; and automate the monitoring and measurement of service performance. Download Now |
 How to add SLM to your Service CatalogSpeaker: Mark Robinson, Consulting Director, Digital Fuel . This Webinar demonstrates how to use your Service Catalog as the foundation for successful Service Level Management, and transition from SLAs, OLAs, and Underpinning Contracts (UCs) to measuring actual service performance against service commitments. Download Now |
 Winning Best Practices for ITIL V3 Speaker: Mike Paiko, Director of Product Marketing, Digital Fuel. This first webinar in our ITIL series explains how a Service Catalog can be defined and used to bring business and customer focus to IT service management. Download Now |
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