“Digital Fuel support enabled our team to meet all of our SLA management needs.”
– Francis Venant, Head of Supplier Service Management, SITA
 

Customer Support & Maintenance

We deliver world-class support to our customers around the world, with three levels of service tailored to meet the special requirements of each Digital Fuel customer. Each service level differs in terms of service hours, management involvement, and guaranteed response times. Each service level offers the same high level of technical expertise, effectiveness, and professionalism that are the hallmarks of Digital Fuel Customer Support.

Contacting Customer Support

Digital Fuel customers may contact Customer Support by telephone or email, or browse our Customer Support Center knowledge base.

Customer Support Center

Digital Fuel’s online support center allows customers to search our knowledge base for solutions to common questions and issues. In addition, Digital Fuel’s customers can open new support cases or add comments to existing cases. Customers can access the Customer Support Center at anytime, from anywhere, by clicking here.

Customer Hotline/Email

Customers requiring technical support can contact our expert support team through our hotline or by email.
NAM: 1.877.905.2566
EMEA: 0.800.0850497
All others: 1.650.524.2550
Email: support@digitalfuel.com

 
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