Month-End, Quarter-End and Year-End Compliance Reporting

Streamline customer communications with documented compliance

The key to customer satisfaction is clearly communicating how well you are delivering against commitments. Regular periodic reporting using a standard format is key to maintaining ongoing expectations and customer satisfaction.

Automate SLM compliance reporting

We make reporting on SLA compliance automatic to simplify “end-of” time periods that can otherwise be extremely rushed, error-prone, and incomplete including month-end, quarter-end, and year-end. With our Service Level Management solution you can:

• Automatically prepare reporting packages or booklets for distribution to your customers at key reporting times including month-end, quarter-end and year-end.
• Collaboratively adjudicate SLA results with your customers using commonly agreed upon metrics and reporting.
• Report across geographies, service lines and your customers’ lines of business with drill downs into raw data when needed to justify your SLA compliance calculations.
• Easily add custom reports to meet your specific business requirements.