SLA, OLA, KPI, and UC Management

Manage service relationships throughout their lifecycle

Your organization needs to manage SLAs (Service Level Agreements), OLAs (Operating Level Agreements), KPIs (Key Performance Indicators) and UCs (Underpinning Contracts) from the initial implementation through complete execution and finally to renewal and expansion. We enable contractual and business obligations in each service level agreement to be modeled and digitized in a way that enables effective oversight of the contract over its lifecycle.

Transform SLA management

We transform SLA management from a manually intensive, technical and system-oriented task into an automated, repeatable business process. You can use our Service Level Management solution to manage IT, communications, human resources, and F&A services’ business performance.

Automate the process for managing SLAs, OLAs, KPIs and UCs, addressing all phases of the lifecycle.
End-to-end business service management across the organization—from both internal departments and third parties.
Continuously align services with business goals and objectives by easily making changes at any time over— the service lifecycle.
Transform the static, paper contract into a dynamic, digital agreement description of service obligations.
Allow both the service provider and service customer to understand and agree on a single version of the service commitment facts—the business definition of each obligation, how business service measures will be calculated, and what data and data sources will feed it.
Export data into contract-ready files.
Visually model contracts using pre-defined templates that can be easily customized.
Easily manage multiple versions and revisions agreements with full audit trail capabilities.