Platform

We pride ourselves in taking complex business problems and simplifying them for our users. Underlying our straightforward user interface is a sophisticated and innovative technology platform that has been designed from the ground up to solve important problems while delivering fast time to value, ease of use and low cost of ownership. This underlying platform is the foundation of both our IT Cost Management and Service Level Management business applications.

Innovative Approach to Automation

Each subscription to use IT Cost Management and/or Service Level Management includes the following components of our platform:

• Computation Engine: The Cost Allocation and Service Level Engines are the heart of the Digital Fuel platform. Save time and increase accuracy by automating the association of complex IT capabilities with actual costs and service levels.
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• Modeling and Templates: Visual modeling and templates deliver IT Cost Management or Service Level Management best practices to dramatically increase productivity.
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• Data Collection, Correlation, Association and Cleansing: Flexible data preparation technology automatically gathers, cleans and associates data that is spread across disparate systems in inconsistent formats.
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• Business Process Automation: Built-in workflows automate key processes for IT executives, service line owners, and business units.
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• Analysis: Everything needed for analysis including “what if,” forecasting, alerts, built-in reports, dashboards, custom reporting, and more.
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Proven Technology Foundation

Our technology is used daily by more than 500 organizations world-wide. The underlying platform delivers:

• Straightforward Visual Approach: Our patented Visual Design technology delivers easy-to-use wizard-driven process builders — no coding required!
• Proven Scalability: Our technology is used by global organizations managing thousands of IT assets and services. The underlying technology is based on a powerful J2EE-based engine with built-in high availability and reliability. In addition, the data connectors can handle a virtually unlimited number of datafeeds.
• Advanced Security: Our SaaS solutions meet the highest security standards demanded by our customers including ISO 27001, SAS70 TypeII, and SysTrust. Servers are kept in a state-of-the-art facility with advanced security. All data connections are encrypted and authenticated. In addition, granular user roles and permission mechanisms control access to sensitive information.
• Cost Effective SaaS Delivery: Our Software-as-a-Service model helps our customers reduce cost of ownership and speed time to value.