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Contact UsSteria Selects Digital Fuel to Deliver World-class Business Performance to Its Customers
Leading European Provider of IT Driven Business Services Implements ServiceFlow to Manage Business Impact From Its HR, F&A, and IT Services
SAN MATEO, CA, USA – May 15, 2008 Digital Fuel®, the leader in customer-facing Service Management software, and Steria, a leading European provider of IT driven business service today announce that the complete service level management solution ServiceFlow has been selected by Steria to manage business performance and impact.
Steria is incorporating ServiceFlow as a core part of its offering to gain competitive advantage and improve the profitability of its HR, Finance & Accounting and IT services.
“We must have a clear view of how our client partnerships are working in order to share information around performance. Combining ServiceFlow with our existing systems enables us to see one version of the truth. The solution provides visibility, understanding and control of service management in a way that is user-friendly yet quick and accurate,” said Sean Murphy, Head of Finance and Accounting at Steria. “We are confident that Digital Fuel will help us continue to expand the world-class service we provide to our clients throughout Europe.”
Steria’s experience in process and technology has helped its clients in the financial services, commercial and public sectors navigate through complex challenges and pioneer better ways of working by advancing business operations and running them more efficiently. Digital Fuel’s top-down, customer-facing approach to service management was the key to Steria’s choice.
“ServiceFlow provides end-to-end visibility across the entirety of the business,” said Yisrael Dancziger, President & CEO of Digital Fuel. “A Service Provider today must maintain and expand its presence within existing accounts by demonstrating with precision and rigor that it has consistently delivered on its promises and charged in accordance with its agreements. ServiceFlow’s ability to manage transactions and create highly detailed analytical frameworks provides Steria with a crystal-clear view of its customers’ experience. We are pleased that Steria has selected our solution to help deliver guaranteed outcomes to its customers.”
Steria’s adoption of Digital Fuel’s solution underscores the universal importance of managing service level agreements both across industries and around the world.
About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Service Catalog, Service Level Management and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company’s ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at www.DigitalFuel.com.
Media Contact:
Jesse Odell
LaunchSquad
+1 (415) 625-8555
fuel@launchsquad.com
About Steria
Whether working to transform an organisation or to deliver excellence in ongoing business operations, Steria’s focus is always on what the company can help its clients to achieve. Steria works in partnership to build long-term relationships and is committed to delivering results and creating business value through the provision of IT and business process services.. Steria acquired the UK-based company Xansa in October 2007. The new group has over 19,000 employees working in 16 countries. Steria’s 2007 revenue was 1.4billion euros. Headquartered in Paris, Steria is listed on the Euronext Paris Eurolist.
For more information about Steria in the UK go to http://www.steria.co.uk.
