BSM Solution for Multisourcing Highlighted by Digital Fuel
at Gartner U.S. Outsourcing Summit

Company’s ServiceFlow™ BSM Software Suite Showcased During Annual Event Scheduled for March 19-22

“We are enthused by the accelerating use of Digital Fuel’s BSM solutions to automate important processes in multisourcing,” said Tom Schaefer, executive vice president of marketing, Digital Fuel. “Service providers see increased customer satisfaction with ServiceFlow implementations and have come to realize that the Digital Fuel BSM solution can also help manage operating level agreements with vendors they have subcontracted to deliver some of the overall services work involved in their customer agreements.”

Multisourcing: Take Control Over Service Relationships

According to Gartner, multisourcing is not something organizations are striving to reach. Rather, it’s the new status quo in managing services across an enterprise. With the move toward multisourcing, outsourcing management becomes multisourcing management, requiring new competencies, processes, and technology-enabled solutions geared toward optimizing sourcing performance. The challenge is taking control of multisourcing service relationships, ensuring that it continually serves the needs of the service organization in terms of performance, cost, value and flexibility.

Service level agreements (SLAs) are critical for success in managing multisourced services. Digital Fuel’s ServiceFlow enables effective service relationships to occur through automated SLA Management. ServiceFlow is a robust enterprise application with built-in business processes important to proactive management of SLAs. Additionally, ServiceFlow delivers many valuable capabilities to manage services in a multi-sourced environment: involving multiple service agreements across multiple service providers with the need for management of operating level agreements to effectively deliver the intended business value. The Digital Fuel ServiceFlow BSM solution provides a service organization with up-to-date understanding of business impact resulting from a proactive view into service delivery with comprehensive capabilities for root-cause analysis, real-time BSM dashboards, and much more that will be demonstrated at the Gartner Outsourcing Summit.

Greater Transparency and Proactive Management

Digital Fuel solutions have been at the core of many multisourcing engagements by innovative service organizations such as Capgemeni, IBM, P&G and Siemens Business Services. When ServiceFlow is included as part of managing service relationships, clients realize a streamlined process for managing delivery against a shared understanding of each SLA obligation by  using the patented Digital Fuel visual modeling approach to quickly “digitize the contractual obligations”. The end result is that both the service supplier and buyer are on the same page from the onset of any outsourcing agreement and throughout the lifecycle of the service relationship. When service organizations utilize ServiceFlow to manage their multi-sourced service arrangements, all members in the service relationship benefit from greater transparency and proactive management that prevents customer problems and demonstrates business value from each service.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.