“ServiceFlow is the best
solution for service catalog, service level management
and service
financial management.”
– Ian Seneviratne, Head of Operations for Application Management, Siemens IT Solutions and Services
 

IT Service Management Webinar Series Launched By Digital Fuel To Help Companies Better Manage IT To Deliver Business Value

First in a series of webinars on February 15th at 11am EST also featured at upcoming 11th Annual International ITSM Conference
SAN MATEO, Calif. – February 13, 2007 Digital Fuel, a leader in Business Service Management, announces the continuation of its knowledge webinar series with the first of this year entitled, Overcoming Key IT Service Management Issues, featuring CTO Gilad Raz, on Thursday, February 15, 2007, at 11:00 am EST. The webinar addresses the challenge of managing IT service performance in order to see the impact IT has on business services and to demonstrate business value delivered to the company.   

This webinar will include topics from Mr. Raz’s featured presentation at the 11th Annual International ITSM Conference to be held February 18-22, 2007, in Las Vegas, and reflects the conference’s IT Service Management focus and ITIL best practices theme.

Effective Service Management for Customer Satisfaction
Gilad Raz, co-founder and chief technology officer at Digital Fuel, provides the company’s technology vision and direction. With over 16 years of industry experience, he is a leading expert in applying technology to automate the processes required to provide effective Service Management for customer satisfaction. He is eminently well qualified to advise independent IT service providers as well as corporate and governmental IT service organizations on how to achieve effective real-time service management:

  1. Define service level objectives precisely
  2. Identify corresponding data accurately
  3. Connect data and objectives quickly to begin tracking performance
  4. Automate data collection and comparison with objectives
  5. Analyze and display results in accessible dashboards

Mr. Raz will discuss how this approach works for internal business service objectives and external service level agreement (SLA) objectives, which are common in outsourcing agreements for IT and business processes such as Human Resources and Finance & Accounting. He will include real-world examples of how leading companies, including the BBC, Bombardier, CapitalOne, Cummins, Procter & Gamble, and Siemens, successfully manage to deliver on their service relationship promises by addressing service objective definitions, data gaps, process automation, business impact analysis, root-cause analysis reporting, and other important topics.

To register for this valuable webinar, simply click here IT Service Management Webinar.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.