BSM Solution from Digital Fuel Selected by Siemens IT Solutions & Services in the UK for ITIL-based Industrialization of Services

ServiceFlow SLA Management Software Affords Leading Service Provider with Repeatable and Auditable Automated ITIL Service Management Processes

Siemens IT Solutions and Services Centre of Competence
The Siemens IT Solutions and Services Centre of Competence (a best practices Center of Excellence) brings together multiple Siemens service organizations from operations around the world, with unique domain expertise in areas such as network, data center, desktop and more. Each of these service delivery units are able to develop standard sets of governance rules, apply a best practice to them and ultimately have the rules and best practices implemented, automated and repeatable within Digital Fuel’s ServiceFlow SLA Management software. With best practices in place via ServiceFlow, the domain knowledge of each group can be consistently applied across business units and customers alike, ensuring a higher level of success in each new opportunity.

BSM Solution with Foresight to Automate Application of Best Practices
“Our new Centre of Competence could not have been created without the core capabilities provided by ServiceFlow,” said Richard Roberts, Service Control Manager at Siemens. “The foresight by the Digital Fuel team to build the ServiceFlow BSM solution with the ability to automate the application of best practices was significantly ahead of other solutions we evaluated. In fact, ServiceFlow is aligned perfectly with the recently-released ITIL v3 guidelines, and has enabled our teams to be confident in the strategies we are putting into place for both our internal business units and our customers.”

Siemens UK Standardizes on ServiceFlow SLA Management Software
ServiceFlow was first adopted by Siemens Business Services, one of the Siemens companies brought together to create Siemens IT Solutions and Services, and was utilized to land and manage a comprehensive, multi-year IT services outsourcing deal in the UK with a total contract value of more than €1 billion. The success of this program, initiated in 2006, led to the use of ServiceFlow across other customers. Siemens has now standardized on ServiceFlow SLA Management software to support ITIL version 3 across their operation, uniting multiple internal service groups from around the globe under a single banner responsible for support across all Siemens business units as well as expanding its outsourced services business.

“In many of today’s hypercompetitive service delivery markets, improving services, satisfying customers and lowering cost-to-serve is an ongoing challenge,” said Yisrael Dancziger, President and CEO of Digital Fuel. “We are pleased that Siemens chose to standardize on our ServiceFlow BSM solution to address its business challenges, and we are well prepared to help them apply an innovative approach to industrializing services with ServiceFlow.”

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.