BSM Software Solution for SLA Management from
Digital Fuel® to be Showcased at SAPPHIRE® ’07

Service Management Automation through ServiceFlowTM Software Enables SAP Customers to Achieve Business Goals, Control Costs, Improve Quality

Digital Fuel ServiceFlow software facilitates the proactive management of service quality and performance levels mandated by Service Level Agreements (SLAs), effective cost management driven by billing, invoice reconciliation, chargeback and cost control, and efficient methods for connecting to existing data for unified analysis, reporting and business service management. By fully integrating ServiceFlow with NetWeaver, Digital Fuel has enabled SAP customers to control the quality and cost of business services, whether insourced or outsourced, and employ those services in company-wide service and governance strategies to achieve its business goals.

“Digital Fuel takes a holistic approach to BSM in aligning all service delivery within an enterprise, such as IT and HR, with the needs of the business,” said Tom Schaefer, executive vice president of Digital Fuel. “Every service organization faces increasing pressure to raise performance levels while meeting goals of the business. Automating SLAs is becoming recognized as the most effective vehicle to manage business services across the enterprise in order to meet these demands. We are pleased with the excellent results from our continuing partnership with SAP in delivering powerful solutions to our joint customers which enable them to automate their BSM and SLA management processes, making it easier to achieve their business goals.”

Built on the SAP NetWeaver platform, Digital Fuel ServiceFlow software leverages the SAP NetWeaver Application Server, SAP NetWeaver Exchange Infrastructure and mySAP™ Business Suite to comprehensively manage any SAP-based applications for alignment with the business needs. Since ServiceFlow BSM dashboards are built into the SAP NetWeaver Enterprise Portal, customers reduce total cost of ownership by managing both SAP applications and mixed-vendor applications from a single standard company-wide platform.

Individuals interested in learning more about ServiceFlow but unable to meet with Digital Fuel representatives at SAPPHIRE Atlanta or attend the event can view an in-depth webinar, entitled “Show Me the Facts! Demonstrating the Value of Services to Your Customers' Business”. The webinar featuring speakers from SAP, EquaTerra, and Digital Fuel can be viewed by registering at: http://www.digitalfuel.com/forms/landing/webinar1006_SAP_ET.aspx

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.