Improving Service Relationships through SLA Management - Digital Fuel and EquaTerra Host Strategic Webinar

Event Explores How Service Providers Can Achieve Greater Business Success

SAN MATEO, Calif. –– September 6, 2006  Digital Fuel, the leader in software solutions for Service Level Agreement (SLA) Management  and Service Cost Management and EquaTerra, a multi-national outsourcing and insourcing advisory firm are hosting a webinar entitled:  Enabling More Effective Service Relationships.  The webinar will focus on what is important to customers in outsourcing service relationships and building that into the management of service level agreements (SLA) - the business and contractual obligations that define the service relationship.  The webinar is scheduled for Thursday, September 7, 2006 at 11:00 am EST.

Measuring and Managing Outsourcing Satisfaction & Success

Stan Lepeak, Managing Director with EquaTerra, will discuss the findings from a recent EquaTerra study titled: Measuring and Managing Outsourcing Satisfaction & Success. The key challenge for any organization undertaking ITO or BPO efforts is to ensure that the goals of those efforts are actually achieved. As outsourcing buyers seek more performance related - and subjective - goals from outsourcing, such as process improvement and transformation, or the ability to shift focus to more strategic activities, it becomes more difficult to manage against these goals.   The study highlights what companies look for from their Service Providers.

Service Providers Leverage Innovative Solutions

Tom Schaefer, Executive Vice President with Digital Fuel, will take a practical look at how Service Providers can meet the need to verify performance as well as substantiate progress on broader strategic goals. Attendees will learn first-hand how Service Providers are using innovative SLA Management software today to automatically apply business processes to manage performance and effectively collaborate with their customers to lower costs while increasing service levels, quality, and business value.
In addition, attendees will hear about ways to:

• Provide greater value to clients
• Strengthen trust in the service provider/client relationship
• Reduce cost to serve

This Webcast will provide Service Providers with insight into what clients seek from their outsourcing relationships, with the information necessary to enable mutually beneficial service relationships. To register for this complimentary Webcast contact debra.keller@digitalfuel.com

About EquaTerra

EquaTerra sourcing advisors help clients achieve sustainable value in their business processes.  With an average of more than 20 years of experience in over 600 global transformation and outsourcing projects, our advisors offer unmatched industry expertise.  EquaTerra has in-depth functional knowledge in Finance and Accounting, HR, IT, Procurement and other critical business processes with advisors throughout North America, Europe and Asia Pacific.  Our people are passionate about providing objective, conflict-free advice to our clients, which has fueled our exponential growth over the past three years.  We help clients achieve significant cost savings and process improvements with outsourcing, internal transformation and shared services solutions.  It is all we do.  www.equaterra.com

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.