SLA Management for ITIL to be Demonstrated by Digital Fuel at the Shared Services Week Conference

Digital Fuel delivers Service Level Management (SLM) solutions to service providers and enterprise shared service centers enabling ITIL with SLA management and service cost management

SAN MATEO, CA—March 27, 2006 Digital Fuel, the leader in software solutions for SLA management and service cost management, announced it will demonstrate its technology at the Shared Services Week conference taking place in Orlando, Florida on March 28-29. The company will showcase ServiceFlow, the leading software for SLA management and service cost management. Digital Fuel's technology enables the application of the industry standard IT infrastructure library (ITIL) framework. Conference participants can schedule a time to meet with Digital Fuel by clicking here.

With ServiceFlow, service providers and shared services organizations can rapidly operationalize ITIL, lower service costs, and increase the quality of services delivered. ServiceFlow enables automation of ITIL and various processes that are essential to BSI 15000 and ISO 20000 service delivery.

"The linkage between service delivery and mission-critical business functions is an important component of auditing and compliance activities," says Vince Pearce, Service Delivery Manager at Siemens Business Services and certified BSI 15000 consultant. "The ServiceFlow solution allows us to perform and report according to standards such as BSI 15000 for ITIL service management, ISO 9001 for process quality, ISO 7799 for security, and Sarbanes-Oxley requirements for finance and accounting."

Excellence in Service Management Delivery

ServiceFlow helps IT organizations transition from status quo, as a captive cost center, to an organization that serves its business unit customers and excels in the management of service delivery. The result is an IT organization that is more responsive to the business needs of its clients.

Digital Fuel offers a comprehensive set of packaged best-practice metrics, cost formulas, and key performance indicators (KPIs) for IT that supports ITIL processes for IT towers (services) such as:
• End-user helpdesk
• Hardware and software support
• LAN support
• Server support
• Network services
• Voice network support
• Centralized computing facilities
• Application maintenance and support (sustain services)
• Application development

ITIL Compliance with a Single Record of Truth

Pre-packaged metrics and KPIs speed deployment and lower total cost of ownership, which allows IT organizations to quickly begin measuring performance to benchmark or baseline activities according to the ITIL framework. Using Digital Fuel's patented Visual Modeling capabilities, IT organizations quickly put service obligations into a digital form that automatically drives ITIL compliance with a "single record of truth" for provider and consumer of services.

Digital Fuel implements a broad range of solutions for SLA management and service cost management.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.