SLA Management for Human Resources Outsourcing (HRO) to be Demonstrated by Digital Fuel at HRO World

Pre-packaged best-practice metrics and key performance indicators (KPIs) give HR departments a jumpstart on outsourcing governance

SAN MATEO, Calif. – April 20, 2006 Digital Fuel, the leader in software solutions for SLA management and service cost management, announced it will demonstrate ServiceFlow SLA Management at HRO World taking place in New York, April 26-27, 2006. Conference participants can schedule a time to meet with Digital Fuel by clicking here.

Digital Fuel's technology, used in conjunction with SAP's Human Capital Management (HCM) module, gives companies a solution to effectively manage service delivery according to SLA agreement obligations, whether services are in-sourced or outsourced.  Using ServiceFlow, companies also find it easy to accurately allocate service costs to business units based on their service consumption as well as  effectively analyze actual versus budgeted costs.

"Managing to the obligations in an HRO SLA Agreement is extremely important to companies for two reasons," said Tom Schaefer, executive vice president of marketing, Digital Fuel. "First, companies want to make sure they're getting their money's worth from their service providers. Second, HR must contend with a host of regulatory issues, such as HIPAA. Digital Fuel's ServiceFlow helps with both, giving HR a web-based portal into service delivery and providing an audit trail for compliance issues."

In addition to software and services, Digital Fuel offers a comprehensive set of pre-packaged best-practice metrics, cost formulas, and key performance indicators (KPIs) for HRO that supports activities such as the following:

• Payroll
• Benefits
• Compensation
• Employee training and development
• Staffing and deployment
• Hiring and recruiting
• Administrative functions
• Relocation services
• HRIS/employee information management

"In some cases, HR departments don't know where to start in measurement of outsourced functions," said Yisrael Dancziger, President and CEO, Digital Fuel. "Our pre-packaged metrics give HR departments a jumpstart. In addition, with our patented Visual Modeling, HR departments can easily modify the metrics and KPIs, without programming, to suit their particular needs."

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.