Digital Fuel Announces QuickStart for SLA Management

Low-Cost Package Helps Launch SLA Management in 30 Days to Manage Outsourced Business Services

“Service level agreements—the business and contractual obligations between a service provider and its client—are clearly one of the most important factors for success in outsourcing and a core foundational element in any quality outsourcing management program,” said Stan Lepeak, managing director at EquaTerra and former vice president and research lead at META Group. “But simply putting SLAs in place is not enough. Software to automatically measure service delivery and performance is emerging as an additional critical element to success, complementing quality outsourcing management processes and people.”

“In many cases, enterprises don’t know where to start in terms of being able to manage their outsourcing through service level agreements,” said Yisrael Dancziger, president and CEO, Digital Fuel. “We’ve transformed our years of experience working with service level agreements into pre-built, best practice templates.” These templates of service level objectives and metrics span a wide range of service lines, including IT, HR, and Finance and Accounting, and are offered as an option in the QuickStart package.

In the case of service providers, who may already have a defined set of SLAs, QuickStart provides the framework for rapidly implementing their metrics. With Digital Fuel QuickStart, service providers can quickly gain a competitive edge, better manage their service quality, and provide their clients visibility into service delivery and performance.

Expanding beyond the QuickStart package can be easily achieved for both service providers and enterprises. “With ServiceFlow visual tools, users can create or modify service level metrics, KPIs, and reports by applying business logic without the need for programming,” said Tom Schaefer, executive vice president of marketing, Digital Fuel.  “The scalability of our technology is proven with the largest SLA management deployments in existence.”

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.