“ServiceFlow is the best
solution for service catalog, service level management
and service
financial management.”
– Ian Seneviratne, Head of Operations for Application Management, Siemens IT Solutions and Services
 

Digital Fuel Recognized as “Cool Vendor” in Gartner Report

Unique Software Helps Companies with Service Level Management (SLM)
SAN MATEO, Calif. – April 18, 2005  Digital Fuel, the leader in business service management software, today announced its inclusion in Gartner’s “Cool Vendors in IT Service Portfolio Management and IT Service Dependency Mapping, 2005.” The report highlights innovative vendors and services in the area of IT services management.

Gartner refers to software products that help IT operations manage their services as "IT service portfolio management." The Digital Fuel solution for Service Level Managment (SLM) helps manage IT operations through service level agreements (SLA management), and can be used to allocated service costs if companies use a shared services model.

The Gartner report noted: "These new technologies are "cool" because their solutions push beyond the boundaries of IT silos to affect the entire business management of IT."

“What we do that is unique in Service Level Management is take data inputs from all kinds of systems and tie them to business attributes, such as geographies, organizational structure, users, time of operation, cost, and critical uptime periods, which gives some actionable results," said Tom Schaefer, Digital Fuel executive vice president of Marketing. "The result is that companies can see how much of a service is being consumed by whatever cut they want—department, facility, or division—as well as get a handle on the costs of providing services. In the case of shared services, this allows a company to allocate costs based on service usage."

About the Gartner Report

Gartner’s listing does not constitute an exhaustive list of vendors in any given technology area, but rather is designed to highlight interesting, new and innovative vendors, products and services. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness of a particular purpose.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.