Digital Fuel Announces Support For SAP NetWeaver ‘04

SAN MATEO, Calif. – March 18, 2004 Digital Fuel, the leader in sourced services governance, announced today its participation the SAP NetWeaver ‘04 program. NetWeaver ’04 includes significant new features and enhancements that make it the preferred platform for powering ready-to-go innovative products from both SAP and partners. Details of the program were unveiled earlier today at the CeBIT trade show in Germany. Digital Fuel, whose ServiceFlow For SAP product is build on NetWeaver, will support the expanded NetWeaver ’04 platform and participate in SAP’s NetWeaver ‘04 go-to-market initiatives.

Digital Fuel ServiceFlow™ is a comprehensive platform for the real-time governance of sourced business and IT services. ServiceFlow’s SLA-based performance measurement, cost accounting, business analytics, and powerful reporting provide customers the visibility and control to ensure the success of both their outsourcing initiatives and their own service delivery operations.

ServiceFlow For SAP combines the flexibility of multi-vendor service management with the power of an integral SAP solution. Built on the NetWeaver platform, ServiceFlow For SAP leverages the SAP Web Application ServerÔ, SAP Business WarehouseÔ, SAP Exchange InfrastructureÔ, and My SAPÔ Business Suite to comprehensively manage any SAP-based business or IT service. And because ServiceFlow’s management dashboards are built into the SAP Enterprise PortalÔ, customers can manage both SAP and mixed vendor services from a single standard platform.

“We are proud to be a NetWeaver ’04 partner,” said Benny Lehmann, CEO of Digital Fuel. “We consider NetWeaver to be the leading technology stack for business solutions. It reduces our development and maintenance costs and enables us to deliver integrated customer solutions tailored to the needs of our SAP customers.”

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services. Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules. With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors. ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at http://www.digitalfuel.com.