Digital Fuel and ABSS to Provide Performance Management Solutions for Government Agencies

The joint ABSS – Digital Fuel service management solution includes ABSS’ strategic consulting, benchmarking, and change management services; the ServiceFlow platform; and will feature pre-packaged SLA templates and governance processes designed specifically to aid in the rapid deployment of a government solution. The companies have several joint engagements and expect to announce their first customer in the coming weeks.

ABSS specializes in IT solutions for the government sector. It provides a full range of strategic and implementation services, is a certified reseller of leading IT products, and is certified on major government service and supply schedules. “Government outsourcing continues to accelerate, but increasingly, agencies are seeking to verify the results and bottom line value. Likewise, in-house IT services are expected to continuously prove themselves, as exemplified by the OMB’s Performance Reference Model,” said Naomi Howard, President of ABSS. “With Digital Fuel we can deliver the visibility and control agencies need to evaluate service performance and drive its quality and cost effectiveness.”

“Our partnership is all about making government agencies more efficient,” said David Buckland, VP of Business Development at Digital Fuel. “Together we provide a unique solution to meet a critical requirement in today’s government sector.”

About ABSS
ABSS was founded in 1972 and over the last three decades has developed core competencies in IV&V, managed services, program management, enterprise services, operational support, systems engineering, requirements studies, user training, and system documentation.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.