Digital Fuel Ships ServiceFlow™ Version 3.5

New Release Expands SLA Management and Reporting Functions

SAN MATEO, Calif. - June 21, 2004Digital Fuel, the leader in Service Level Management solutions for both the enterprise and service providers announced the latest release of ServiceFlow, the real-time service governance platform. ServiceFlow 3.5 delivers a wide array of new features including: extended SLA management, reporting enhancements, and web-based data entry capability.

ServiceFlow's SLA management has been enhanced to meet the needs of large-scale deployments with features such as revision management, automated change propagation, and improved template management. SLA libraries may now be exported to standard file formats.

ServiceFlow 3.5 reporting features improved trending and forecasting, navigation for large-scale environments, and report archival. In addition, dashboard auto-refresh is now supported.

A new Web Forms feature enables free-form data to be captured for use in calculating and reporting metrics. Web Forms offer a simple and elegant way to leverage data that is not part of any information system or digital source, such as qualitative survey data. Without Web Forms this data is virtually impossible to integrate into overall SLA and KPI metrics.

"ServiceFlow 3.5 delivers important new features targeting large-scale customers, giving them the capabilities they need to manage complex service environments," said Yisrael Dancziger, CEO of Digital Fuel. "Both enterprise and service provider customers will benefit from the scalability and power we've built into the SLA management and reporting of ServiceFlow."

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services. Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules. With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors. ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at http://www.digitalfuel.com.