“ServiceFlow is the best
solution for service catalog, service level management
and service
financial management.”
– Ian Seneviratne, Head of Operations for Application Management, Siemens IT Solutions and Services
 

Digital Fuel and inCode Partner To Deliver Service Management Solutions To Wireless Providers
SAN MATEO, Calif. – August 24, 2004Digital Fuel, a leader in Service Management solutions and inCode, a premier provider of wireless solutions, will partner to create and deliver service management solutions to the wireless industry. The two companies are currently working together at O2 – a premier provider of wireless services in the UK who has generated millions in new revenues from new and improved service offerings based on Digital Fuel ServiceFlow™.

The companies are responding to the increasing demands of wireless and other communications providers who need to increase customer satisfaction, improve service quality, and deliver differentiated services to the market. Together the companies offer a unique solution based on the powerful SLA management and role-based reporting of Digital Fuel’s ServiceFlow combined with the expert consulting and implementation services of inCode.

About Digital Fuel
Digital Fuel is dedicated to driving the success of service management. Our ServiceFlow™ platform enables customers to control service quality and costs, maximize services business impact, and integrate outsourced services into a company-wide services delivery strategy. ServiceFlow manages over $8 Billion in business, IT, and Telecom services for the Global 2000 and leading Service Providers, including Proctor & Gamble, General Electric, O2, and CSC. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.

About inCode
inCode is a premier provider of technical and business services to the worldwide wireless telecommunications industry. Our consulting, solutions, and advanced technology lab make inCode a vital, trusted advisor to our clients - and what we do makes all of the difference in their world. Visit www.incodewireless.com.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.