Digital Fuel Expands European Management Ranks

Digital Fuel, provider of the ServiceFlow™ platform for real-time management and automation of sourced IT and business services, has appointed Les Graney to be Associate Director of EMEA. Renown for his leadership and expertise in IT management and outsourcing, Dr. Graney will provide strategic consulting services to Digital Fuel customers.

Dr. Graney has over 30 years of senior IT management experience in both the public and private sector in Europe and the US. Les served as Group IT Director at Royal Mail Group until earlier this year, where he oversaw a number of major programme implementations including SAP ERP, Siebel CRM, and the creation of the company's e-business initiative. In addition, he had responsibility for the outsourcing of the company's IT service provision in a ten-year deal worth $2.5 billion.

Prior to Royal Mail, Les was Vice-President, Information Management, Bristol-Myers Squibb.

Pharmaceuticals Europe, a role which covered 40 countries. In addition, he was CIO for BMS's global Over-the-Counter business, and was the leader of the company-wide Y2K project. Prior to BMS, he held a series of CIO and strategic roles for British Petroleum, including CIO for BP Marine and BP Spain. He was also responsible for developing the company's outsourcing policy.

"We are very pleased to have Dr. Graney join the Digital Fuel team," said Simon Jennings, Digital Fuel's VP EMEA. "His services and expertise add an important strategic consulting dimension to the Digital Fuel offering, allowing us to aid our customers in both the development and execution of successful outsourcing strategies. Les has particular value to add to the CIO's decisions regarding the development of best practice IT Service Delivery, and the pro's and cons of outsourcing."

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.