Digital Fuel To Help O2 With Service Management

Digital Fuel Technologies Inc., a developer of software that manages the cost and performance of enterprise services, today announced a significant contract with O2, a leading provider of mobile services in the United Kingdom, to assist in managing service levels across its product portfolio.

"The integration of ServiceFlow into O2's Operational Support Systems (OSS) and Business Support Systems (BSS) environments is expected to achieve substantial business benefits for both O2 and its customers," said Simon Jennings, general manager Europe of Digital Fuel. "O2 is demonstrating its commitment to service excellence by investing in our application platform. Its commitment to wide ranging service levels covering both network and customer care continues to set it apart from other networks."

"O2 has continued to develop systems and processes that allow us to manage the service we deliver to our customers. The Digital Fuel platform will enable service levels to be monitored and reported against major products and services. The Digital Fuel ServiceFlow application complements our existing OSS and BSS investment and enhances our ability to support our customer base," said O2 OSS architecture manager Gavin Duckett.

By consolidating data from multiple network components and business systems, ServiceFlow creates an actionable view of the performance and cost of O2 services to its customers. It allows key service performance indicators to be identified and automated, with the results apparent in near real time. The Digital Fuel ServiceFlow application creates new, enhanced OSS and BSS processes for the extended enterprise, with this information flowing between O2 and its customers.

About O2

* The business operations of mmO2 plc are branded O2.
* O2 (UK) Ltd has nearly 11.95 million customers (end Dec 2002), of which 33% are contract and the remainder pre-pay. The proportion of service revenues generated by data usage in the last quarter is 17.4%. The number of SMS messages handled by O2 UK over the year was 4.92 billion.
* O2 UK's GSM network, including GPRS capability, covers over 99% of the population and approximately 90% of the UK by land area, and comprises over 9,000 base stations.
* O2 UK was the first mobile network in the world to have launched and rolled-out commercial GPRS services. Work is underway to develop its future 3G network.
* The company has 200 O2 retail stores located across the UK, plus a 40% shareholding in The Link Stores Limited.
* International roaming agreements with 328 networks allow our customers to receive and make calls in 146 countries. Additionally, O2 customers are now able to roam with GPRS in 25 countries.
* O2 UK became the first UK mobile operator to achieve registration to BSEN: ISO 14001, the international environmental standard. The main theme of the standard is continual environmental improvement and endorses our commitment to the positive protection of the environment.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.