Digital Fuel Announces J2EE Support with ServiceFlow™ v3.0, the Next Generation of its Service Relationship Management Platform.

Digital Fuel Technologies Inc., a leading provider of Service Relationship Management software, announced today the general availability of the next generation of its ServiceFlow platform. ServiceFlow v3.0 reduces service management costs and improves quality of delivered services by adjusting service levels to actual business needs and automating essential business processes. Customizable SLAs, balanced scorecards, compliance reports, and role-based dashboards are only a part of the enhanced features included in this newly released comprehensive service management solution provided by Digital Fuel.

The recently announced version extends existing ServiceFlow offerings. According to Yakov Kogan, Digital Fuel's VP of R&D, "ServiceFlow v3.0 reflects the needs of Global 2000 companies. The new version of ServiceFlow runs in the J2EE environment, which is the platform of choice for the majority of our enterprise customers. The Visual ServiceFlow authoring environment is a fully Web-enabled application supporting both Internet Explorer and Netscape browsers. Together with new system management tools embedded in this release, these features significantly lower the ServiceFlow Total Cost of Ownership (TCO)." "On the architectural side," added Kogan, "ServiceFlow v3.0 introduces a scalable J2EE compliant architecture, extends the ServiceFlow definition language with new and empowered operators, provides a variety of open APIs, and introduces a Service-centric approach rather than the SLA-centric approach to services management."

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.