Digital Fuel Technologies Announces Support of SAP® NetWeaver™ with the Development of a New xApp™ - Service Performance Management™ xApp™.

"Our cooperation with SAP will result in an xSPM which enables customers to centralize service provider management, improve the efficiency of service delivery, and control the cost of 3rd party and internally provided services," said Benny Lehmann, CEO of Digital Fuel Technologies, Inc. "By working with SAP's NetWeaver, Digital Fuel is able to leverage SAP's broad technological platform and market expertise in the area of open integration and collaboration," continued Lehmann.

The new Digital Fuel xSPM creates new, enhanced cross-functional business processes for existing SAP business applications in the extended Enterprise service delivery environment. The xSPM application aggregates data from SAP NetWeaver™, including SAP Knowledge Management tools, mySAP™ Business Intelligence (mySAP™ BI), and the SAP Exchange Infrastructure integration layer to extract and correlate service performance data from multiple IT systems such as CRM, ERP, SCM, Call-Center, HR, Financial, Monitoring, and Billing applications.

"In today's margin-driven economy, companies seek to focus on core competencies while reducing the cost of IT and Business processes" continued Lehmann. "The new xApp is designed to allow corporate decision-makers, as well as service delivery managers, to gain greater control of their complex service environments. They can monitor the adherence to specific Service Level Agreements (SLAs), analyze the impact of various aspects of service delivery on their bottom line, and collaborate with external and internal service providers to optimize business processes such as financial charge-backs, customer support, and outsourcing project progress."

Digital Fuel will collaborate with SAP in product development, joint marketing, and selling the new Service Performance Management xSPM product, with an initial focus on manufacturing, energy-utility, financial services, high-tech, and telecommunication industries.

SAP, NetWeaver, mySAP, xApp and all other SAP product and service names mentioned herein are trademarks or registered trademarks of SAP AG in Germany and several other countries. All other trademarks are the property of their respective owners.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.