Digital Fuel ServiceFlow™ Suite Enables IT Organizations to Implement ITIL Framework

Digital Fuel Technologies Inc., the leading provider of Service Relationship Management (SRM) solutions, announced today that its product line enables the implementation of Information Technology Infrastructure Library (ITIL) framework.
The Information Technology Infrastructure Library (ITIL) is a set of rules for how to deliver IT services more efficiently by improving management processes across IT departments that support networks, applications, databases and systems. Developed in 1992 and maintained by the U.K.'s Office of Government Commerce, ITIL originally served as a set of standards that service providers had to follow to deliver IT services to the British government. After its inception, public companies realized the benefits and implemented parts of ITIL in their internal IT departments.
ITIL's Service Delivery is the management of the IT services themselves, and involves a number of management practices to ensure that IT services are provided as agreed between the Service Provider and the Customer.

Service Delivery consists of 5 disciplines. These are:

* Service Level Management
* Capacity Management
* Continuity Management
* Availability Management
* IT Financial Management

Digital Fuel, through its core ServiceFlowª product suite and Visual ServiceFlowª authoring environment, provides a comprehensive web-based solution for automating and managing service delivery processes. Companies use ServiceFlowª product suite can easily implement ITIL framework definitions in each one of 5 Service Delivery disciplines. The ServiceFlowª product suite makes possible implementation of ITIL concepts and practice for various types of IT service providers, while most complicated part of the implementation is controlled and conducted by the sophisticated automatic tools provided by Digital Fuel. Using automatic tools in ITIL implementation by IT service providers will strengthen customers' levels of confidence and therefore will increase satisfaction of customers with IP services.
Companies such as Proctor & Gamble, AT&T, HP, Fujitsu, EDS, Ericsson, KPMG, Microsoft, and many other companies worldwide have successfully adopted ITIL framework.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.