IBM selects ServiceFlow to ensure high availability and optimize performance of its global customer service centers

Digital Fuel Technologies, Inc., a leading supplier of Sourcing Relationship Management software, today announced that IBM (NYSE:IBM) has selected ServiceFlow to ensure high availability and optimize performance of its global customer service centers.

IBM will deploy Digital Fuel's ServiceFlow across its multi channel, distributed, customer service centers. "With Digital Fuel, IBM will be able to aggregate data across its service delivery environment into a single comprehensive digital dashboard, thus rendering any potential problem transparent and easily remedied for the end-users," said Yisrael Dancziger, COO, Digital Fuel Technologies. "Digital Fuel's unique software solution proved to not only meet IBM's current requirements for a high availability solution, but also offered capabilities that extend into resource and cost management. It was important for IBM to have a solution that worked well with their existing environment and offered the features that complement their future growth."

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.