Digital Fuel Technologies and MATEOR announce partnership to help Companies optimize sourcing management

Partnership delivers both Software Solutions and Advisory Services for Improved Visibility and Cost Reduction of Services.

SAN Mateo, CA., Nov 1, 2002 Digital Fuel Technologies Inc. today announced a new partnership with MATEOR, Israel's leading consulting firm in the field of sourcing management. MATEOR provides technology and advisory services to help organizations source and manage complex service environments. This partnership allows companies to automate and optimize the entire outsourcing lifecycle - from planning and sourcing to managing the relationship with their service providers.

"MATEOR is one of the leaders in providing businesses with best practice expertise in Sourcing Relationship Management," said Benny Lehmann, CEO of Digital Fuel. "Making the ServiceFlow SRM platform available to MATEOR's customers, ensures that they receive not only a proven methodology and consulting, but also the tools necessary to optimize the business processes and management practices associated with their service provider relationships.

The partnership between MATEOR and Digital Fuel is designed to address common sourcing issues by simplifying the processes associated with managing service delivery including Service Level Agreement (SLA) compliance monitoring, Financial Management, Resource Planning and Workflow Optimization for service relationships.

"During the past few years we have been searching for a product to complete our consultancy services in the field of sourcing management, and in ServiceFlow we found what we were looking for. ServiceFlow fits our methodology and provides our customers a strong tool to manage their contracts." said Eyal Orgad, MATEOR's Managing Partner. "Our partnership with Digital Fuel not only improves our capability to provide a full range of services but also retains MATEOR's policy of objective and unbiased consulting."

About MATEOR

MATEOR MAnagement TEchnology & ORganization is one of Israel's leading management and IT consulting firms. Technology driven consultancy is MATEOR core competence and expertise. Established in 1995, MATEOR focuses its consulting services on bridging management and technology. MATEOR provides solutions, which guarantee its customers maximum return on their IT investments. MATEOR has developed a diverse array of consultation services focusing on the interface between business management and IT management, including: IT Strategic Plan, Sourcing management & control, IT Effectiveness Profile, Risk Management, Systems analysis & design, Projects management and more. During the past 6 years MATEOR managed most of Israel's large outsourcing deals and become the leader in the field of sourcing & contract management. More information about MATEOR is available at www.mateor.com.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services. Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules. With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors. ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at http://www.digitalfuel.com.