Digital Fuel Offers Six Sigma with ServiceFlow™ Suite

Digital Fuel Technologies Inc., the leading provider of Sourcing Relationship Management (SRM) solutions, announced today that its product line supports the application of the 6s (Six Sigma) methodology to its outsource management services.

Six Sigma is a discipline for improving quality by removing defects and their causes in business process activities. The method uses various statistical tools to measure business processes and concentrates on those outputs which are important to customers. In technical terms, reaching Six Sigma quality standards means that there are less than 3.4 defects per million events, or 99.9997% perfection.

The fundamental objective of the Six Sigma methodology is the implementation of a measurement-based strategy that focuses on process improvement and variation reduction through the application of Six Sigma improvement projects. This is accomplished through the use of two Six Sigma sub-methodologies: DMAIC (define, measure, analyze, improve, control) and DMADV (define, measure, analyze, design, verify). The Six Sigma DMAIC process is an improvement system for existing processes falling below specification and looking for incremental improvement. The Six Sigma DMADV process is an improvement system used to develop new processes or products at Six Sigma quality levels.

Digital Fuel, through its core ServiceFlowï product suite and Visual ServiceFlow authoring environment, provides a comprehensive web-based solution supporting all steps of DMAIC and DMADV. Visual ServiceFlow™ allows in a matter of hours to define data collection and assessment measurements meeting virtually any requirements in today's outsourcing practices. "By applying Six Sigma methodologies to the management of outsourced services, corporations are able to accurately measure and analyze the performance of services thus dramatically increasing their Return On Investment from an outsourcing relationship" said Yakov Kogan, Digital Fuel VP of Research and Development. "Our product suite provides corporations with an easy-to-use collaborative environment for achieving these goals," added Kogan.

Companies such as Motorola, Texas Instruments, IBM, Asea Brown Boveri, Allied Signal/Kodak, GE, Whirlpool, PACCAR, Polaroid, and many other companies worldwide have successfully implemented Six Sigma. Recently Ford, Dupont, Dow Chemical, Microsoft and American Express have started working on instituting Six Sigma processes.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.