MetraTech Selects Digital Fuel's ServiceFlow: Performance™ SLA Management Software

BRISBANE, CA - April 24, 2001
Digital Fuel, the leading provider of service management solutions for IT outsourcers and corporate enterprises, today announced MetraTech, the web services billing solution provider, has chosen Digital Fuel ServiceFlow: Performance™ software to manage its SLAs with customers and suppliers.

MetraTech is the world's first web service billing, customer care and revenue sharing solution; MetraTech's solution makes service offerings more profitable through business agility - the ability to quickly adjust business models on demand. MetraTech enables service providers and enterprises to: capture revenue, manage complex business models, increase profit margins through flexible pricing and revenue sharing, rapidly deploy new services, decrease costs through web-based customer self-care.

MetraTech will use Digital Fuel's ServiceFlow: Performance™ software to automatically track and audit Service Level Agreements (SLAs) with both suppliers and customers.

"We are very excited that the leading web service billing provider, Metratech, has chosen Digital Fuel's ServiceFlow: Performance™ software to support its innovative services," said Yisrael Dancziger, Vice President of Finance and Operations / Co-Founder of Digital Fuel. "It is another strong endorsement for using a flexible, software-based platform designed specifically to meet the customer management and SLA needs of next-generation service providers."

About MetraTech

MetraTech accelerates profitability for service providers with the first web services billing solution. MetraTech's native XML platform enables business model agility, mass customization, partner management, and revenue sharing, while seamlessly integrating with existing business processes. The MetraTech billing solution includes transaction metering, rating, taxing, discounting, bill presentation and payment. Companies using the MetraTech billing solution include application and business service providers (ASPs), application infrastructure providers (AIPs), enhanced communications service providers, and digital marketplaces. With headquarters in Waltham, Mass., MetraTech also has offices in London, UK. For additional information, visit www.metratech.com or call 781-839-8300.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel's patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.