Digital Fuel Introduces ServiceFlow: Performance, the Leading Platform for Managed Application Services

Digital Fuel, the leading provider of managed application services infrastructure, today announced the general availability of ServiceFlow: Performance™ as of December 2000. ServiceFlow: Performance™ is a robust platform that is enabling service providers to deliver the next generation of managed application services. The next generation of managed application services will combine best-of-breed application services with integrated managed computing services, including high-speed networking, hosting, hardware, data management, security, and customer relationship management (CRM).

A single point of reference for multi-service environments

The ServiceFlow: Performance™ platform provides a single, integrated point of reference for service levels that may run on multiple platforms and be managed by multiple partners. ServiceFlow: Performance™ lets service providers view mission-critical service levels - including application usage, network performance, operations management, platform tools, etc. - from a single screen, in real time. With ServiceFlow: Performance, service providers can also rapidly build customized, web-accessible service level views for customers, partners, and account managers.

"Today's service providers are forming multiple partnerships to deliver more comprehensive service packages. Infrastructure services providers, such as hosts, telecommunications companies, Internet Services Providers (ISPs), etc., are working together to offer application services providers (ASPs) a single point of access for integrated back-end services," explains Benny Lehmann, Chief Executive Officer (CEO) of Digital Fuel. "Likewise, ASP aggregators are teaming up to deliver all-inclusive enterprise application solutions. The ServiceFlow: Performance™ platform allows any service provider to manage multiple service level partnerships and offer comprehensive service level guarantees."

Enhanced service level guarantees and SLA compliance

By providing centralized Service Level Management, ServiceFlow: Performance™ allows service providers to rapidly respond to - and hold their partners accountable for - service level events. ServiceFlow: Performance™ also supports complex, customer-specific Service Level Agreements (SLAs) and enables service providers and their customers to continuously monitor service level compliance. Likewise, ServiceFlow: Performance™ automatically updates billing and CRM systems when service level events occur, and provides service level analytic reports that let service providers better understand service-level usage and forecast demand.

"One of the most critical components of any service package is the service level guarantee. ServiceFlow: Performance™ is designed to enable service providers to offer more robust service level guarantees for increasingly complex, partner-driven service level environments," says Lehmann.

Extensible platform for rapid growth

ServiceFlow: Performance™'s open architecture is designed for rapid extensibility. With the flexible ServiceFlow: Performance™ development kit, service providers can easily add new service level objects to the ServiceFlow: Performance™ platform. Digital Fuel is also working closely with leading independent software vendors (ISVs) to expand ServiceFlow: Performance™'s support for critical service level infrastructure, including security solutions, performance measurement tools, third-party applications, and more.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.