Digital Fuel's Early Adopter Program Helps Service Providers Get Started with Leading Managed Application Services Platform

Digital Fuel Inc. today announced the introduction of an Early Adopter Program that enables service providers to deliver the next generation of managed application services. Participants receive Digital Fuel's groundbreaking ServiceFlow: Performance™ platform, implementation assistance from experienced Digital Fuel consultants and, most importantly, the opportunity bring innovative new service offerings to market by managing multiple partnerships, sharing information with customers and partners, and delivering on comprehensive service level guarantees.

Bringing tomorrow's services to market - fast

"No one service provider can do everything alone. Instead, industry-leading service providers are increasingly relying on close relationships with partners to deliver best-of-breed business services," explains Benny Lehmann, CEO of Digital Fuel, "For example, Application Service Providers (ASPs) are working together to create industry-specific service portals, and network service providers are partnering with hardware vendors to build one-stop data centers. The challenge for today's service providers is to build multi-disciplinary partnerships."

Digital Fuel developed ServiceFlow: Performance™ to make it easier for service providers to manage partnerships and guarantee mission-critical service levels that may be run on multiple platforms and maintained by multiple partners. By participating in the Early Adopter Program, service providers have the opportunity to leverage the power of ServiceFlow: Performance™ before it becomes generally available.

ServiceFlow: Performance™: One point of service for all mission critical service levels

The ServiceFlow: Performance™ platform provides a single, integrated point of reference for mission critical service levels that enables service providers to share service level data with customers and partners, offer all-inclusive service level guarantees, support custom-tailored service level agreements (SLAs), and provide flexible, usage-based pricing.

"ServiceFlow: Performance™ delivers an integrated 'service center' where service providers can manage all service levels, including those that are maintained by third-party partners. By choosing to get started with ServiceFlow: Performance™ now, service providers can jump-start the introduction of new, partner-driven services, and ensure that they will be able to rapidly add new services to their portfolio in response to customer demand," concludes Lehmann.

About Digital Fuel

Digital Fuel is the leading provider of business service management (BSM) software solutions, helping service providers and enterprise service organizations manage the performance, financial, and regulatory aspects of IT, telecommunications, and business process services.  Digital Fuel has the largest deployments for SLA management and service cost management in the world, with thousands of concurrent users, SLAs, KPIs, metrics, cost formulas, and pricing rules.  With Digital Fuel’s patented visual approach, our customers are deployed rapidly to quickly drive business value from automating the management of service offerings, agreements, service cost, and performance with their service customers and vendors.  ServiceFlow manages billions in business and IT services at companies and governments around the world such as Procter & Gamble, General Electric, Cummins, Capgemini, BT, IBM, SITA, Siemens Business Services, O2, Atos Origin, Telefonica, Transport of London, CSC and many others.  Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe.  Learn more at http://www.digitalfuel.com.