“ServiceFlow is the best
solution for service catalog, service level management
and service
financial management.”
– Ian Seneviratne, Head of Operations for Application Management, Siemens IT Solutions and Services
 

Analyst Coverage

EMA Digital Fuel Integrates Key Service Management Functions
EMA Impact Brief
Stratecast Business Service Management—More Than Just Technically Based SLAs
Stratecast Report
Forrester Digital Fuel Technologies Offers Service-Level Management At Its Finest For BSM
Forrester Tech Choices
Forrester The Forrester Wave™: Business Service Management, Q1 2007
Forrester Tech Choices
Gartner Answers to Key Questions for Crafting Successful Service-Level Agreements
Gartner
Forrester IT Vendor Management Best Practices
Forrester Research
Butler Group Digital Fuel Applied to IT Management
Butler Group Technology Audit
Forrester ITIL Adoption Accelerating in IT Service Management
Forrester Research
Gartner Cool Vendors in IT Service Portfolio Management and IT Service Dependency Mapping
Gartner
Forrester Forrester – Case Study of Service Provider
Forrester Research Report