Lifecycle SLA Management

With Digital Fuel's ServiceFlow™ SLA Management solution, organizations gain the capabilities required to manage SLAs and the commitments involved through the lifecycle of a service relationship—from the initial implementation through complete execution and finally to renewal and expansions. ServiceFlow enables contractual and business obligations in each service level agreement (SLA) to be modeled and digitized in a way that enables effective oversight of the contract over its lifecycle.

ServiceFlow SLA Management business application enables service organizations to transform the static, paper contract into a dynamic, digital agreementdescriptions of service obligations (both their own to customers, and suppliers' obligations to them). It even allows both the service provider and service customer to understand and agree on a single version of the service commitment facts—the business definition of each obligation, how business service measures will be calculated, and what data and data sources will feed it.

ServiceFlow automates the delivery of service obligations to the customer with end-to-end business service management across the organization—from both internal departments and third parties. As business conditions change, ServiceFlow allows the operating teams to make adjustments that ensure services have the intended business impact, even if that means adding new business metrics to better reflect intended business results. With ServiceFlow it is easy to make these changes at any time over the lifecycle of a service relationship.

ServiceFlow effectively manages this lifecycle management process from end-to-end by providing such advanced capabilities as visual contract modeling, revision control, leveraging templates to create new contracts, exporting data into contract-ready files, and much more.