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Contact UsService Catalog
Service catalogs are one of the fundamental aspects to ITIL® and other service management disciplines for improved business service management, providing defined service offerings and associated prices to customers or business stakeholders. The clearer the definitions, the more effective service teams will be at meeting the needs of the business.
ServiceFlow provides the following capabilities for the development and deployment of effective service catalogs:
- flexibly define service offerings that are connected to SLAs, KPIs, etc., and easily maintain and enhance those offerings in a disciplined manner. By standardizing service offerings and utilizing these for new bids, service providers can increase their margins;
- decision support analytics enable you to identify what groups are utilizing what services, which in turn helps evaluate and adjust service offerings to better meet the needs of the business;
- easily use any service definition as a template for creating new services and offerings to reduce ad hoc services;
- provide real-time visibility into all service offerings with secure, role-based access, and;
- with standardized service offerings, existing customers will have a clear understanding of the services available, enabling the service provider to increase service penetration.
