Digital Fuel Applications Overview

<h1>To stay competitive, you must deliver business value to your customers.</h1> <P> As the complexity of managing mission-critical IT, Telco, and finance and accounting services increases, you face daunting challenges to deliver on your promises. Whether you are a commercial service provider or an internal-enterprise service group, managing these services is an ongoing, manually intensive, error-prone, and expensive process. Digital Fuel’s ServiceFlow Solution is designed to meet this challenge head-on by helping you answer key service management questions. What services are available? How well are my services performing? How much are my services costing? Built on industry standard best practices, ServiceFlow is a web-based software solution that automates the entire customer-facing business service management process. ServiceFlow is comprised of three tightly integrated applications that take a top-down approach that allows the organization to efficiently manage a portfolio of services, align with business objectives, measure performance, and financially account for services. Service organizations are struggling to promote and manage the services that they offer. ServiceFlow Catalog helps you meet this challenge by automating the process to define, manage, and publish a catalog of service offerings. It allows you to showcase all available services in easily understood business terms; allowing anyone to quickly find the right service You can drill down to see each service offering's attributes, such as description, expected quality level, and pricing. And you can quickly request service offerings with the shopping cart as easily as purchasing a book online. To be successful, service organizations must provide customers with both visibility into business service performance and timely problem resolution. ServiceFlow SLM helps you meet these challenges by automating the process for managing service agreements and continuously monitoring service performance throughout the life of the service relationship. With ServiceFlow SLM you can define, negotiate, and manage service level agreements, operating level agreements, and underpinning contracts. You can quickly compare service performance against service commitments by leveraging your existing operational systems. And by using proactive alerts and drill-down reports, you can prioritize your actions based on business impact. It is critical for service organizations to accurately charge for services delivered and control service spending. ServiceFlow Finance helps you meet these challenges by automating billing and chargeback and proactively tracking service-spending versus budget ServiceFlow Finance generates billing and charge back statements so that you and your customers can review and drill-down into the details behind each charge.</p> <p> You can perform actual vs budget analyses to control service spending and avoid budget overruns. And ServiceFlow Finance includes powerful analytic capabilities that can help you find the root cause of budget variances. ServiceFlow is the most comprehensive service-management solution available and is trusted by more commercial service providers and global enterprises than any other solution. Digital Fuel is dedicated to helping your organization achieve service management success by helping you design, deliver, and financially account for services in a way that aligns with your business goals. Please contact us to arrange a demo or to let us answer your service-management questions.</p>

Product Information

ServiceFlow Overview

ServiceFlow Applies ITIL V3

Success Stories

O2 Case Study

Analyst Reports

Stratecast – BSM: More Than Just Technically-Based SLAs

The Forrester Wave – Business Service Management