Are you delivering on your business value commitments?

Whether you’re a commercial service provider or an enterprise services organization, you know that it’s almost impossible to get a definitive answer to that question. But with Digital Fuel ServiceFlow SLM (Service Level Management ), you get detailed visibility into service delivery quality, using Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) as the mechanism for setting clear, measurable expectations and commitments for service providers and customers.

*SLAs, OLAs, Underpinning Contracts, KPIs, Set alerts, etc.

ServiceFlow SLM streamlines the entire Service Level Management process, from service definition
to compliance review by business customers.

	Automate SLA, OLA, and UC management ServiceFlow SLM transforms service level management from a manually intensive technical and system-oriented task into an automated, repeatable business process. You can use this Digital Fuel solution to manage IT, communications, human resources, and F&A services’ business performance. ServiceFlow SLM automates the process for managing SLAs, OLAs, Key Performance Indicators (KPIs) and Underpinning Contracts (UCs), addressing all phases of the lifecycle. It lets you continuously align services with business goals and objectives – a critical step in evolving from basic systems management to real business services management.
	Achieve your commitments ServiceFlow SLM can help your organization consistently achieve service commitments through predictive alerts, escalation processes, and reports that analyze both trends and forecasts.
	Accelerate service level definition with best-practice templates ServiceFlow SLM includes pre-packaged solutions that tap Digital Fuel’s domain expertise. It has solution sets that contain pre-defined SLAs for Service Desk, Hosting, IT, F&A, communications offerings, and many others. A library of templates lets you deploy your internal service management best practices, automatically, across the entire organization, multiple customer types, and geographies.
	A visual approach streamlines the process ServiceFlow SLM's unique Visual Designer and its definition wizard make defining and managing service levels as simple as a spreadsheet function, without coding or scripting. ServiceFlow also takes a visual approach to importing and handling the data required for service level management.
	Advanced, automated service level reporting Digital Fuel’s automated reporting capabilities make it easy to generate, approve, and send a series of reports and dashboards on standard or custom time schedules. ServiceFlow SLM’s role-based, multi-dimensional reports allow users to drill down to the granular details across all services.
	Align your SLM practices with ITIL v3, COBIT, ISO 20000, and eTOM With ITIL v3’s emphasis on the service lifecycle, ServiceFlow SLM gives commercial service providers and enterprise service organizations an ideal starting point to define, manage, and analyze business service performance. ServiceFlow SLM mirrors ITIL v3, COBIT, ISO 20000, and eTOM recommendations.
	Easily incorporate service catalog and service financial management The value of ServiceFlow SLM is magnified when you combine its capabilities with two other Digital Fuel applications: ServiceFlow Catalog and ServiceFlow Finance. All you need to do is obtain a software key from Digital Fuel to enable additional solutions – it’s as simple as that.