Driving Success for Commercial Service Providers

Many of the world’s leading service providers rely on Digital Fuel’s ServiceFlow applications as a core part of their IT, Telco, and F&A service offerings to design, deliver, and financially account for services in a business customer-centric way.

Our customers include an impressive list of commercial service providers including BearingPoint, British Telecom, Capgemini, Cisco, Dell, IBM, Siemens, Sprint, Steria, Telus, Unisys, WiPro, and many more.

With ServiceFlow, service providers are able to:

	Provide better service ServiceFlow enables service providers to be proactive in managing their business commitments to their customers, ensuring business value is delivered on time, all the time, with high quality and within budget.
	Align services with business goals and objectives Using ServiceFlow you can rest assured you are delivering services that are aligned with your customers’ goals and objectives, driving higher satisfaction rates and lower cost of delivery.
	Maintain your customers and win new ones By providing better services at lower cost in a way that is visual and easy for your customers to understand, you can increase satisfaction, maintain existing customers, and win new ones.
	Expand revenue into your customers Expand your revenue footprint in each customer by bringing new value-added services to them, such as simplified, detailed chargeback bills that can be automatically applied back to the consuming business units.
	Manage risk Reduce financial risk by automating the management of all your contracted service obligations against actual performance, identifying and solving problems before commitments are missed, and proactively tracking credits and rebates.
	Reduce service delivery costs with a Center of Excellence ServiceFlow enables service providers to create a Center of Excellence that reduces the costs of providing and managing services through: Process automation Repeatable services standardization Serving all customers from a single infrastructure platform Driving accountability for service spend and usage Investing where it matters Reducing service failure cost Automating data integration and data handling
	Manage supporting vendors Proactively manage the increasingly complex web of service subcontractors, multi-shore delivery teams, and hardware and software vendors you rely on to deliver a portion of your service obligations to your customers, before it begins to impact your customers negatively.
	Ensure compliance ServiceFlow can help you substantiate compliance with common industry quality and regulatory requirements — including ITIL® v3, COBIT, ISO 20000, Basel II, Sarbanes-Oxley, and others — and provide the data your customers may need for an external audit.
	Lowest total cost of ownership ServiceFlow’s pre-built solution sets, unique Visual Designer, application architecture, and ability to easily connect to existing systems deliver rapid deployment, ease of use, fast implementation time, and the lowest ongoing costs in the industry.

ServiceFlow is valuable to many roles across the service management process to proactively ensure your company meets its commitments in every service relationship.