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IT Cost Management
A business imperative for greater cost visibility!
Corporations are spending millions of dollars on IT services but still lack key information to optimize IT costs. Important questions cannot be answered:
- How much are specific IT services costing?
- How much could we save by choosing a different level of service?
- How do you discover inefficiencies in the cost of delivering IT services?
- Is consumption of IT services aligned with business objectives?
- How can you effectively bill and charge for IT services?
Every IT organization has spreadsheets and financial systems in place, but most still struggle to answer questions about which costs really matters to the business. This problem becomes even more challenging as organizations move to shared services, virtualized data centers and cloud computing, and must allocate IT costs accurately for tax and regulatory purposes.
Visibility drives good decision making. To reduce spend intelligently while aligning with business goals, full visibility into the total cost of IT services is urgently needed including hardware, software, deployment, maintenance, support, backups, and more. Corporate IT must automate key IT Cost Management (ICTM) Processes to drive alignment and cost reduction – and truly do more with less!
ServiceFlow IT Cost Management – Automated Processes
Digital Fuel's ServiceFlow IT Cost Management (ITCM) is an on–demand business application that gives corporate IT and business owners the visibility they need to make crucial spending decisions. ServiceFlow ITCM was built specifically to deliver the detailed information corporate IT and their business stakeholders need to make fully–informed cost tradeoffs. With built–in best practices, role–based views, and integrations to key data sources, ServiceFlow ITCM's visual interface is easy to use and cost–effective to own.
ServiceFlow IT Cost Management streamlines and automates the process to cost, price, bill, charge, and control services spend and usage.
ServiceFlow IT Cost Management Key Benefits
Digital Fuel’s IT Cost Management application enables IT organizations to optimize delivery cost and maintain alignment between IT supply and demand. With ServiceFlow IT Cost Management (ITCM) you can:
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Proactively Control Delivery CostWith ServiceFlow ITCM you know in advance if you are about to overrun the budget for a specific IT service – and how to prevent it. You also have full visibility into all underlying cost drivers. ServiceFlow ITCM allows you to control costs tightly and make sure you spend only what you need when you need it – and alert you if you are getting off track. |
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Optimize IT Service Delivery CostsServiceFlow ITCM gives you actionable information to identify ways to reduce the expense of IT service delivery. ITCM delivers the information you need to make smart decisions and run a cost effective IT operation that is aligned with your business goals. ServiceFlow ITCM was built specifically to deliver the detailed information corporate IT and their business stakeholders need to make fully–informed cost tradeoffs. |
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Reduce Unnecessary ConsumptionWhen trying to reduce IT spend, the focus is often on reducing delivery costs. The reality is that excessive usage or unjustified consumption is an equally important area. ServiceFlow ITCM gives both IT and the lines of business detailed visibility into IT usage so they can make fully informed cost/benefit decisions. As an example, with ServiceFlow ITCM you can:
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Enable Accurate P&L Reporting of Shared ServicesWhen services are shared in centralized locations it is still required to allocate costs accurately to the business entities consuming the services. This can be challenging – especially when using virtualization or cloud computing technology – but business units and geographies must have accurate IT spend reporting to avoid harsh ramifications from tax and regulatory bodies. ServiceFlow ITCM has built–in capabilities for automatically managing allocations for shared services. |
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Automate Tedious, Error-Prone Manual ProcessesAutomation of data intensive and highly collaborative business processes are almost impossible to do accurately when using manual approaches or spreadsheets. Manual approaches for cataloging IT Services, mapping to underlying cost drivers, IT cost modeling, IT cost allocation, proactive IT cost control, IT cost reduction analysis, billing and chargeback, and budgeting and forecasting are expensive, error-prone, and time consuming. These same processes are easy and fast with ServiceFlow ITCM's automation capabilities. |
Why ServiceFlow IT Cost Management?
ServiceFlow IT Cost Management truly delivers amazing visibility into IT service costs and the underlying cost drivers. ServiceFlow ITCM is trusted and used by many enterprises so you can benefit from our experiences with hundreds of customers. Only ITCM delivers:
- A focus on IT Services – not just underlying technologies – so you can align with your business users
- A visual interface that drives the lowest TCO in the industry
- Flexibility of an on–demand or self–hosted solution
- Pre–built cost models
- Full integration with ServiceFlow IT Portfolio Catalog and ServiceFlow SLA
