Your success starts with the top and bottom line

Your success, and that of your customers, depends on being able to control service delivery costs and charge for services effectively. Whether you are a commercial service provider or an enterprise service organization, Digital Fuel ServiceFlow Finance can help you run your business more effectively, by:

Planning and knowing really what services cost
Charging your customers according to the services they use
Helping your customers manage their spend in an effective, transparent way.

ServiceFlow Finance streamlines and automates the process to cost, price, bill, charge, and
control services spend and usage.

	Cost and price services effectively With ServiceFlow Finance you can define cost formulas to help identify the actual cost of delivering services, based on the underlying components, usage, and activity levels. ServiceFlow then lets you price your services in terms that business customers can easily understand. You can define price per account, geography, division, employee, server, application, project, or other variables. You can also charge by tiers, units, or hours, and share service costs among multiple groups of users. This exceptional flexibility makes it simple for your users to order a service, and for you to charge for it later.
	Generate information-rich service invoices ServiceFlow Finance automates the preparation of service invoices. Our electronic invoices allow customers to drill down from the total summaries into specific breakdowns.
	Accurately charge back business units In enterprise environments, ServiceFlow Finance helps service organizations hold business units accountable for the services they consume. It supports a wide range of chargeback methods – including unit-based, usage-based and percentage-based – making your communications with business units fact-based.
	Proactive Actual vs. Plan tracking Every budget owner wants to see how actual services spending and cost compares to the services budget and cost plan. With ServiceFlow Finance Actual vs. Plan tracking, budget stakeholders can identify a budget overrun immediately, instead of waiting until the end of the month. An automated ServiceFlow alert can notify a budget owner before it’s too late, prompting immediate action.
	Align your service financial management practices with ITIL v3, COBIT, ISO 20000, and eTOM The financial process implemented by ServiceFlow Finance closely follows the recommendations contained in ITIL v3, COBIT, ISO 20000, and eTOM, giving your organization an ideal methodology to define service offerings and associated prices. Whether your organization is just getting started with ITIL or is a mature ITIL shop, ServiceFlow Finance will accelerate your next step forward.
	Easily incorporate service catalog and service level management You can extract even more value from ServiceFlow Finance when you combine its capabilities with Digital Fuel ServiceFlow Catalog and ServiceFlow SLM (Service Level Management ). All you need to do is obtain a software key from Digital Fuel to enable additional applications – it’s as simple as that.