Publish and promote your services the easy way

Whether you’re a commercial service provider or an enterprise services group (such as IT, Finance, and communications), you know that customers have little patience with trying to figure out the details of complex services. It’s up to you to communicate in terms customers can easily understand, so they can order your services and align them with their goals.

ServiceFlow Catalog leads providers of services through a streamlined, step-by-step process to
define and publish their offerings, and make it easy for customers to acquire them.

	Define your services, step by step Digital Fuel’s ServiceFlow Catalog lets you do exactly that. It helps you explain your services clearly by guiding you to answer key basic questions, starting with the name of your service and description, pricing, and performance levels. Once you understand the answers, your customers will understand them, too. ServiceFlow Catalog makes all the subsequent processes – including customer communications, alignment, and ordering – easy and cost-effective.
	Make sure your customers know ServiceFlow Catalog makes it easy to market and publish your services in two ways: Online, in an easily navigable, Web-enabled service catalog Offline, in an automatically-generated PDF or Microsoft Word, Excel, or PowerPoint document.
	Make it simple to place an order ServiceFlow Catalog’s visual, intuitive interface makes it easy to browse through service offerings, search for services and place a service order – it’s as easy as buying a book online.
	Apply ITIL v3, COBIT, ISO 20000, and eTOM recommendations ServiceFlow Catalog helps commercial service providers and enterprise IT organizations build a service catalog in a way recommended by ITIL v3, COBIT, ISO 20000, and eTOM. This makes your catalog management process, from its inception, an integrated part of a complete service management methodology.
	Manage both business and technical services ServiceFlow Catalog supports both business and technical services, allowing you to connect business services to the supporting, underlying technical services. Being able to see this connection lets you create a comprehensive map of your service dependencies, while communicating with customers in the business terms they need. For example, you can present email as a simple-to-understand business service, priced by the number of mailboxes or by headcount.
	Speed catalog creation with pre-built service definitions ServiceFlow Catalog provides a library of pre-built service catalog definitions, eliminating the need for you to create them from scratch. You can start with our definitions, which are based on years of experience and industry standards, and easily adjust them to your specific needs.