“ServiceFlow Catalog gives everyone a view into what services are available and provides us with insight for service improvement.”
– Ian Seneviratne, Head of Operations for Application Management, Siemens IT Solutions and Services
 

Service Portfolio Catalog Management

Define, manage and promote your services the easy way

Whether you're an internal IT service organization or a commercial service provider (of IT, Finance, and/or telecommunications), you know that line of business customers have little patience with trying to figure out the details of complex services. It's up to you to communicate in terms customers can easily understand, so they can subscribe to your services and align them with their business goals.

ServiceFlow Service Portfolio Catalog leads providers of services through a streamlined, step-by-step process to define and publish their IT service offerings, and make it easy to use them.

ServiceFlow Service Portfolio Catalog Management

To address the crucial needs of enterprises and commercial service providers, we have developed the Service Portfolio Catalog Management application as a key component of our ServiceFlow IT Cost Management and Service Level Management applications. With Service Portfolio Catalog Management (SPCM) you can:

Define your IT services, step by step

Digital Fuel's Service Portfolio Catalog lets you do exactly that. It helps you explain your services clearly by guiding you to answer key basic questions, starting with the name of your service and description, pricing, and performance levels. Once you understand the answers, your line of business customers will understand them, too. Service Portfolio Catalog makes all the subsequent processes – including customer communications, subscription, monitoring and analysis– easy and cost-effective.

Speed catalog creation with pre-built service definitions

Service Portfolio Catalog provides a library of pre-built service catalog definitions, eliminating the need for you to create them from scratch. You can start with our definitions, which are based on years of experience and industry standards, and easily adjust them to your specific needs.

Manage both business and technical services

Service Portfolio Catalog supports both business and technical services, allowing you to connect business services to the supporting, underlying technical services. Being able to see this connection lets you create a comprehensive map of your service dependencies, while communicating with customers in the business terms they need. For example, you can present email as a simple-to-understand business service, priced by the number of mailboxes or by headcount.

Integrated with IT Cost Management and SLM

The Digital Fuel Service Portfolio Catalog is fully integrated with IT Cost Management and Service Level Management (SLM) On-Demand applications. A catalog alone is just a list of services. With Digital Fuel, your IT Services are not only defined but applied to your business to deliver measurable value. Service Portfolio Catalog capabilities are included in two powerful business applications that will help you deliver better IT services at a lower cost. To learn more about each application, simply click on the links below:

Make sure your customers know

Service Portfolio Catalog makes it easy to publish and manage your IT services in two ways:

  • Online, in an easily navigable, Web-enabled service catalog
  • Offline, in an automatically-generated PDF or Microsoft Word, Excel, or PowerPoint document.

Apply ITIL v3, COBIT, ISO 20000, and eTOM recommendations

Service Portfolio Catalog helps enterprise IT organizations and commercial service providers build a service catalog in a way recommended by ITIL v3, COBIT, ISO 20000, and eTOM. This makes your catalog management process, from its inception, an integrated part of a complete service management methodology.

Why ServiceFlow Service Portfolio Catalog Management?

ServiceFlow Portfolio Catalog Management truly delivers. ServiceFlow SPCM is trusted and used by many enterprises so you can benefit from our experiences with hundreds of customers. Only SPCM delivers:

  • A focus on Business and IT Services - not underlying technologies - so you can align with your business users
  • An easy solution to deploy and maintain driving the lowest TCO in the industry
  • Pre-built industry standard best practices and pre-defined IT and business services
  • Completely integrated with the business application suite of IT Cost Management and Service Level Management that fully automates the management of IT as a business



IT Cost Management Demo

Service Level Management Demo