Helping Global Enterprises “Run Services as a Business”

Provide better service

ServiceFlow enables service organizations to be proactive in managing their business commitments to business unit customers, ensuring business value is delivered on time, all the time, with high quality and within budget.

Align services with business goals and objectives

Using ServiceFlow you can rest assured you are delivering services that are aligned with your business unit customers’ goals and objectives, driving higher satisfactionrates and lower cost of delivery.

Demonstrate business value

Price each service using chargeback methods that are meaningful to the business. By charging back using ServiceFlow, business units will be more accountable for their service consumption, eliminating unnecessary spend and delivering the highest value to their business.

Reduce service delivery costs

ServiceFlow allows service organizations to reduce the costs of providing and managing services through:

• Process automation
• Repeatable services standardization
• Driving accountability for service spend and usage
• Investing where it matters
• Reducing service failure cost
• Automating data integration and data handling

Manage risk

Reduce financial risk by proactively tracking service spend versus budget so corrective action can be taken before budget overruns occur. Furthermore, proactive alerts, analytics, and escalation processes reduce the risk that a poor performing service will impact the business.

Manage vendors

Proactively manage the increasingly complex web of service providers, internal and external multi-shore delivery teams, and hardware and software vendors you rely on to deliver on your service obligations to the business, before it begins to impact your ability to deliver.

Ensure compliance

ServiceFlow can help you substantiate compliance with common industry quality and regulatory requirements — including ITIL® v3, COBIT, ISO 20000, Basel II, Sarbanes- Oxley, and others — and provide the data you may need for an external audit.

Lowest total cost of ownership

ServiceFlow’s pre-built solution sets, unique Visual Designer, application architecture, and its ability to easily connect to existing systems deliver rapid deployment, ease of use, fast implementation time, and the lowest ongoing costs in the industry.

Enterprise ready

ServiceFlow meets the most demanding requirements to ensure security, reliability, high availability, scalability, performance, and usability.