Better service, aligned with business goals at lower cost

The daily operations of most companies rely on high-performance business services delivered by commercial service providers and internal service organizations. That presents a major opportunity – but it’s anything but easy to provide excellent services that are aligned with your customers’ goals and objectives, at a sustainable cost.

Digital Fuel can help you do it. Our ServiceFlow Software Suite of powerful, Web-based management
solutions can help you deliver better services that are aligned with business goals and objectives,
and at a lower cost.

The Digital Fuel ServiceFlow Software Suite is a powerful, Web-based management solution that can help you provide better services that are aligned with business goals and objectives, and deliver them at a lower cost.

	Answers to your most important questions What services are available? How well are we doing? How much does it cost?
	Three specialized integrated applications ServiceFlow Catalog lets you tell your customers what you offer. With it you can publish and promote your services to customers in terms they can easily understand, and make ordering services as easy as buying a book online. ServiceFlow SLM (Service Level Management) helps you determine how well you are delivering on your services commitments and business value. It uses Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) to set clear, measurable expectations and commitments for service providers and customers. ServiceFlow Finance helps you learn how much services cost, and how much you should charge. It helps you to determine services’ cost, pricing, billing, and chargeback, and also provides tools that help customers control their services spend and usage.
	Pre-defined solutions and packages ServiceFlow solutions incorporate industry best practices and are pre-built. We offer pre-defined Service Catalogs, SLAs and Financial Management mechanisms for F&A, IT, communications, and many other types of services.
	Aligned with ITIL v3, COBIT, ISO 20000, and eTOM With ServiceFlow, you can implement service management processes according to the recommendations provided by ITIL v3, COBIT, ISO 20000, and eTOM, leveraging their best practices.
	Plug into the ServiceFlow Platform All three Digital Fuel applications are pre-integrated and run on the same ServiceFlow Platform. If you start with one ServiceFlow solution and want to enable any additional software capabilities, all you need to do is obtain a software key from Digital Fuel – it’s as simple as that.