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Contact UsService Financial Management
Meet Your Financial Commitments
A critical component to the success of business service relationships is the ability to effectively manage service costs. To do this, business service managers and senior executives need actionable, integrated and current information to answer a range of questions:
- Is each of my services as profitable as we planned?
- How are we doing versus budgets and plan—as of right now?
- How can we spot and address potential cost overruns, before they hit the books?
- How can I help my customers allocate costs to business units?
The reality is that without a sophisticated, automated process for service financial management, it just isn’t possible to address these questions. And in today’s large, complex enterprises, automation can present challenges as it involves integrating numerous, heterogeneous data sources, cost formulas, geographies, service lines, and business units, as well as sophisticated time-based computation and presentation.
Digital Fuel created the ServiceFlow™ Service Financial Management solution to enable business service managers to implement an effective service financial management program that automates every critical phase of the process of managing service costs, including:
- defining service offerings in a catalog with established pricing;
- setting service budgets and managing actual service costs to those budgets;
- applying customer-specific prices to create invoices with the appropriate details (e.g. usage);
- effectively managing cost allocation processes (chargebacks), and;
- facilitating feedback and exception handling in a collaborative way.
