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Contact UsServiceFlow™ BSM Software Suite
Fulfill Your Business Service Commitments
In a relentless effort to be more effective and successful, corporations and government agencies are forced to find greater efficiencies within all the processes across their organizations. It is no longer good enough to simply outsource a process—it must be done with real-time control and transparency to ensure positive business results.
Whether a commercial service provider or an internal provider of services—HR, F&A, Telco, IT, or Shared Services—you must take a different approach than in the past in order to succeed in today’s competitive environment. You need to deliver on service commitments like never before. You need to continually modify services to deliver improved business impact for customers. You need to charge for services according to commitments and provide customers with information useful for financial control. Achieving these improved business results requires answers to important questions, such as:
- Are we meeting our service commitments?
- How can we identify ways to improve services?
- How do we proactively spot potential issues before it becomes a customer problem?
- How can we quickly discover the root-cause of any trouble?
- How can we determine the business impact of an issue?
- How do we prioritize where to focus first based on business impact?
- Are we charging for services according to the customer agreement?
- How can we proactively manage service according to the budget plans?
- How can we understand service cost variance and implement corrective actions?
To enable organizations to manage services from a business perspective, Digital Fuel has developed ServiceFlow™, the comprehensive and intuitive end-to-end software suite for Business Service Management, with core solutions for SLA Management, Service Operations Center and Service Financial Management.
ServiceFlow has been optimized for and proven in large-scale deployments and offers:
- fast deployment features to get new customers onboard quickly;
- powerful, intuitive visual modeling to digitize commitments;
- low total cost of ownership,
- ability to re-use the knowledge acquired from each application, and;
- high scalability and robust security.
By implementing ServiceFlow solutions, service providers and clients alike benefit from complete, rich, functional business applications for managing business services, including service performance, finance and regulatory aspects. And you’ll enjoy the widest range of supported platforms, scalability and reliability all powered by a visual modeling environment ensuring the lowest TCO.
